Money-Back Guarantee
Applies to purchases made directly through SDNDogFood.com and official SDN agents.
If, by any chance, your dog doesn’t like or eat the food, you may request a full 100% refund within 7 days from the date of delivery, subject to the conditions below.
Must be your first time purchasing that specific product variant (e.g., SDN42, SDN25).
You must provide a short video clearly showing:
The product being opened for the first time
Your dog visibly refusing or showing disinterest
At least 80% of the contents must remain in the original packaging.
Product must still be within the "Best Before" date.
Valid only for purchases made directly from SDN Dog Food or from official SDN agents.
Shipping costs are non-refundable.
Please follow the feeding guide provided with your product. If your dog doesn't eat it during the first offering, follow these steps before requesting a refund:
1. Do not offer another food immediately.
2. Offer the same food again at the next scheduled meal time, depending on your dog’s age:
Adult dogs: Offer again the next day
4-month-old puppies: Offer again after 6 hours
8-month-old puppies: Offer again after 12 hours
3. If within 2 days, your dog still refuses to eat, you may request a refund
This ensures your dog has enough time to gradually adjust to and accept a new taste or texture, especially when switching from low-nutrient food to SDN’s rich formulation.
Important: Refunds will be processed via your original payment method or issued as store credit, depending on the company's discretion.
Money-Back Guarantee
Applies to purchases made directly through SDNDogFood.com and official SDN agents.
If, by any chance, your dog doesn’t like or eat the food, you may request a full 100% refund within 7 days from the date of delivery, subject to the conditions below.
Must be your first time purchasing that specific product variant (e.g., SDN42, SDN25).
You must provide a short video clearly showing:
The product being opened for the first time
Your dog visibly refusing or showing disinterest
At least 80% of the contents must remain in the original packaging.
Product must still be within the "Best Before" date.
Valid only for purchases made directly from SDN Dog Food or from official SDN agents.
Shipping costs are non-refundable.
Please follow the feeding guide provided with your product. If your dog doesn't eat it during the first offering, follow these steps before requesting a refund:
1. Do not offer another food immediately.
2. Offer the same food again at the next scheduled meal time, depending on your dog’s age:
Adult dogs: Offer again the next day
4-month-old puppies: Offer again after 6 hours
8-month-old puppies: Offer again after 12 hours
3. If within 2 days, your dog still refuses to eat, you may request a refund
This ensures your dog has enough time to gradually adjust to and accept a new taste or texture, especially when switching from low-nutrient food to SDN’s rich formulation.
Important: Refunds will be processed via your original payment method or issued as store credit, depending on the company's discretion.